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Spa Etiquette

Cancellation Policy

We value your business and ask that you please respect the spa's scheduling policies. Should you forget about your appointment, need to cancel, or wish to reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee equal to the cost of the scheduled service(s). This policy applies to all cancellations with less than 24 hours notice including same day cancellations.

Late Policy

Should you arrive late for your treatment, we will do our best to accommodate you; however, your appointment will end as scheduled so as to not delay the next guest. If you are more than twenty minutes late, it may be best to reschedule your appointment. Late arrivals are still responsible for the full amount of the service(s) scheduled.


Galena Day Spa offers five treatment rooms (one is a Couple's Room offering side-by-side massages) and a Nail Suite for manicures and pedicures. Our full staff is able to accommodate small groups (e.g. sisters and girlfriends), as well as larger groups (e.g. corporate events).

Men's and Women's locker rooms and showers are available.

The hotel pool, hot tub and fitness center are located just down the hallway from the spa and are available to overnight hotel guests.


Children under 12 are allowed in the spa while receiving services if accompanied by an adult. Children under the age of 18 will need a parent or guardian to sign a consent form prior to services.

Cell Phones

We ask that all guests turn their cell phones on silent or a quiet vibrate while in the spa so that all spa guests receive a relaxing experience.

Gender Requests

We currently have both male and female massage therapists. If you have a preference of one or another, please inform guest services at the time you book your appointment.


Gratuities for treatments at Galena Day Spa are meant to commend therapists for exceptional service and are at the guest’s discretion. Gratuities and payment for services are taken care of at the spa front desk following your service. The standard within the spa industry is 18-20% of your treatment cost. However, please leave whatever you desire for your therapist.

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